Patients’ rights

As a patient you have the right to thorough and respectful treatment and care. Our aim at the University Hospital Zurich (USZ) is to maintain and improve your health. We respect your wishes in all matters. You can prepare a advance directive in case you are not able to express your intentions at a later point.

Your doctor is obliged to inform you about all examinations, treatment options and interventions. This duty to inform is considered void only when immediate action is necessary. Scheduled investigations, interventions and treatments are carried out only with your informed consent.

Our staff is bound to confidentiality. We communicate information about your health to other parties only with your consent (or if required by law). However, we assume your consent when providing your caregivers, pre and post-treatment physicians and other further attending persons with relevant information.

You can designate your caregivers yourself. If no caregivers are specified, your partner or close family members will be regarded as caregiver.

The USZ is involved in medical research. During your hospital stay, you will be informed about the research with data and samples and asked if you would like to participate. This consent ist voluntary.

You may also be asked if you would like to participate in a clinical trial of a new method of treatment or medication. You have the right to refuse and will not be at a disadvantage with regard to your treatment.

We ask you to participate whenever possible. These studies contribute significantly to medical progress. They are highly beneficial for patients both now and in future. They adhere to strict national and international regulations. Find out more about research at USZ.

The hospital is obliged to keep records for all patients. This provides information on testing and treatment (examinations, diagnoses, treatment, care). Patient documentation must be kept for at least 10 years following the patient’s last treatment at the USZ.

Patient documentation is the property of the hospital. Patients may request access to patient documentation and are entitled to receive copies (the hospital may charge a fee). The patient may wish to receive the original patient documentation upon expiry of the retention period – otherwise, it will be destroyed.

The role of the ombudsman’s office is to mediate disagreements between the University Hospital Zurich and its patients. We enter into open and constructive discussions to find a satisfactory solution for all parties involved. The service is free for the requesting patient. Mediation requests and inquiries should be directed to the president, Monika Binkert

The USZ ombudsman’s office

  • RA Dr. iur. Monika Binkert, President (Zurich)
  • Prof. Konrad Bloch (Deputy Director of the Department of Pulmonology, USZ)
  • Gabi Brenner (Director Nursing USZ)
  • Dr. Verena Broger, MD (GP, Zollikon)
  • Pastor Susanna Meyer Kunz (evang.-ref. Parish Office USZ)
  • Prof. Monique Pfaltz (Leading Physician, Department of Psychiatry and Psychotherapy USZ)



Presidium of the Ombudsman Commission
Monika Binkert, Dr. iur.

RA Dr. iur. Monika Binkert
Presidium of the Ombudsman Commission USZ
Nussbaumstrasse 6F
8044 Gockhausen

Tel. +41 79 694 97 88
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